NZ$45

Digital Transformation & Making Effective Change with Digital Humans - AKL

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IBM

30 Gaunt Street

Auckland, Auckland 1010

New Zealand

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Event description
Following the DX Summit & Masterclass series, these Meet Ups centre around putting DX theory into practice with real-world use cases

About this Event

SCHEDULE:

08.00 Breakfast Available

08.15 Introduction to Digital Humans and the Digital Human Project with Samuel Williams (Accelerate) & Victor Yuen (UneeQ).

09.00 Digital Assistants and interacting with complex knowledge bases – a real world example with Equipment Maintenance Advisor from IBM, lead by James Hartwright (Certus Solutions).

09.40 The changing face of Customer Service – From chat bots to digital humans, engagement with prospects and customers alike is fundamentally changing, with the application of AI across key touch-points in the customer lifecycle.

10.20 Q&A

10.30 Break

What is the Digital Human Project?

10.45-12.15 - Digital Transformation and Digital Human Project – Mapping the DX Canvas from the Masterclass series to the practical example of using a Digital Human as an example of how to apply DX in practice.

This will be followed by the first Digital Human Project “hands on session”. We will use a Design Thinking approach to work with participants to identify use cases and start building the business case for a Digital Human aligned with your Digital Ambition. Lead by Max Theseira (IntAgile).

12.15 Working Lunch

12.45 Next steps and close

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Date and Time

Location

IBM

30 Gaunt Street

Auckland, Auckland 1010

New Zealand

View Map

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