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10255 Old Columbia Road

BCMD Building

Columbia, MD 21046

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Description

This is a professional workshop, open only to mental health and other health professionals.

Mental health providers sometimes encounter clients who are difficult to work with because they do not conform with the basic requirements of forming a trusting relationship and accepting help or advice. Such clients can place enormous strain on those who are trying to help them. This training will assist therapist in managing and helping these hard to reach clients. The workshop will identify types of “difficult clients” to include mandated clients, resistant clients, and clients with personality disorders. Through interactive exercises the participants will identify their own strengths and limitations in working with these clients. Participants will discuss tools and strategies to interact with these clients successfully. The presenter is Matt Raeder, LCSW-C, Clinical Supervisor and therapist with CentrePointe Counseling

If you have questions or concerns contact Amy Patrick, Administrative Coordinator at 800-491-5369 ext. 120

Cancellation policy:

Full refunds are offered if you cancel 2 weeks before the event.

Continuing Education Information:

CentrePointe is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs and maintains full responsibility for the programs and their content. These trainings qualify for Category I continuing education units. ASWB approval is pending for social workers from other states. The D.C. and Virginia Boards of Social Work usually recognize the Maryland Board of Social Work Examiners’ approval. Please contact your state boards for verification.

CentrePointe Counseling, Inc. has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6569. Programs that do not qualify for NBCC credit are clearly identified. CentrePointe Counseling, Inc. is solely responsible for all aspects of the programs.

In order to receive a certificate, registrants must attend the entire session.

CentrePointe is required to have written, published policies and procedures for complaint and grievance management. This information is provided in full on our website and in summary format on attendance certificates and promotional materials.

Grievance Procedure:

  1. The complaint or grievance must be submitted in writing by participant, noting the full name and contact information for the participant to ensure proper follow-up. This letter will be reviewed by CentrePointe’s social worker consultant/Executive Director.
  2. If needed, the issue will be discussed with other leadership team members of the CentrePointe staff.
  3. The participant will have the opportunity to support his/her allegations by arguments however brief and, if need be, by related supporting evidence.
  4. The response decision is made by the Executive Director in consultation with the leadership team members. The decision takes into account various perspectives on the situation and relevant facts.
  5. Information is shared from the findings with the CentrePointe leadership team to be utilized for improving future courses.
  6. CentrePointe will respond to the participant in writing regarding the outcome of the response decision.




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10255 Old Columbia Road

BCMD Building

Columbia, MD 21046

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