RM480 – RM980

Developing High Performance Organizations with the Balanced Scorecard

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neOOne Centre for Accelerated Learning

2nd Floor, No. 40, Jln Tun Mohd Fuad

Taman Tun Dr. Ismail

Kuala Lumpur, Federal Territory of Kuala Lumpur 60000

Malaysia

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Description

World's Top Companies use the Balance Scorecard Framework

The companies above are just some of the organizations that have benefited from the Balanced Scorecard system over the years. Since it’s introduction over 20 years ago by Harvard Business School Professor Dr. Robert S. Kaplan, and founder and director of the Palladium Group, Dr. David P. Norton, over half of the Fortune 1000 companies had successfully implemented the system in their businesses.


The question is, can the same principles and strategies be applied to your business in the local setting?


Enter Dr. Teoh Chen Ning, who has worked with companies locally and regionally in applying the Balanced Scorecard system successfully across different levels of their organizations. From performance management to appraisal criteria, process improvements to talent retention strategies, he comes with a very practical approach, and has even published multiple case studies and thesis paper on the subject.


In this full-day workshop, Dr. Teoh will walk through with you the four key pillars of the Balanced Scorecard system - financial, customer, internal business process, and learning and growth - and show you how to effectively apply it in your business unit.


WORKSHOP BENEFITS

  • Describe the application of Balanced Scorecard in managing and measuring business strategy
  • Apply Balanced Scorecard to link business strategic plan to operational tactical plan
  • Establish performance measurements in the 4 perspectives of the Balanced Scorecard


WORKSHOP METHODOLOGY

  • Case Study & Experiential Activities
  • Interactive Lecturing & Facilitation
  • Group Discussion & Sharing


WHO SHOULD ATTEND?

  • Middle & Upper Management
  • Human Resource Managers & Directors
  • SME Business Owners (50 staff and up) & Their Direct Reports
  • Anyone who wants to apply a proven performance management system for their teams!


TRAINER

Dr. Teoh C.N. is a Doctor of Philosophy and a graduate of Master of Art Degree in Management (UK), plus a Certified Graduate of Palladium Kaplan-Norton Balanced Scorecard (USA). He is also a Certified Training Programme Developer and Instructor by the Australian National Training Authority (ANTA), and a Certified Hospitality Trainer by the American Hotel and Lodging Association (AHLA).

With decades of experience working with local and regional companies, Dr. Teoh has published thesis papers and case studies. Localizing foreign leadership and management principles, and making them relevant for the local context are two key reasons why clients repeatedly engage him for their leadership development programs.

Clients (Partial List): BMW, Nissan, Motorola, Sony, Epson, Samsung, Kansai Paint, Flextronics, F&N, Airasia, Eurocopter, Technip, Bumi Armada, Baker Hughes, Oracle, AEON, Tesco, Bank of China, Wilmar and Ambank


Need a PDF Flyer for this program? Download a copy here.


COURSE OUTLINE

0930 | Workshop Start & Context Setting

0945 | Introduction of Balanced Scorecard

  • Understand the definition of balanced scorecard
  • Why does a business need a Balanced Scorecard
  • Managing business strategy using Balanced Scorecard
  • Measuring workforce performance using Balanced Scorecard

1115 | Using Balance Scorecard to Manage Business Strategy

  • Creating strategic alignment (from top to bottom)
  • Establish key result areas and key performance indicators
  • Determine strategic initiatives
  • Determine strategic resources allocation and budgets

1300 | Lunch & Networking

1400 | Using Balanced Scorecard to Measure Business Strategy

  • Measure business performance in the financial perspective
  • Measure business performance in the customer perspective
  • Measure business performance in the internal process perspective
  • Measure business performance in the learning & growth perspective

1530 | Implementing Balanced Scorecard

  • Link Balanced Scorecard measures to business strategy
  • Enable strategic feedback and learning process
  • Link Balanced Scorecard to workforce performance measurement and management

1700 | Q&A & Workshop End

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Date and Time

Location

neOOne Centre for Accelerated Learning

2nd Floor, No. 40, Jln Tun Mohd Fuad

Taman Tun Dr. Ismail

Kuala Lumpur, Federal Territory of Kuala Lumpur 60000

Malaysia

View Map

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