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Designing Effective Customer Satisfaction Surveys

Toister Performance Solutions, Inc.

Thursday, February 13, 2014 from 10:00 AM to 11:00 AM (PST)

Designing Effective Customer Satisfaction Surveys

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Type End Quantity
Customer Satisfaction Survey Design Ended Free  

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Event Details

Are you satisfied with your customer satisfaction survey?

This one-hour webinar is an introduction to customer satisfaction survey design. Customer service expert Jeff Toister will show you how to create simple and effective customer satisfaction surveys.

You’ll learn: 

  • Simple ways to quickly create surveys on a tight budget
  • Proven techniques for writing impactful survey questions
  • Three secrets to improving your response rates

Win a copy of Service Failure!

A signed copy of Jeff Toister’s book, Service Failure, will be raffled off at the end of the webinar. You are automatically entered to win when you register, though you must be logged in to the webinar when the raffle winner is announced to be eligible.

About Jeff Toister

Jeff is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. His company, Toister Performance Solutions, help clients improve customer service. He frequently writes articles for, ICMI, and other customer service blogs and is also a member of the #CustomerService100, a list of the Top 100 more influential customer service experts on Twitter.

Have questions about Designing Effective Customer Satisfaction Surveys? Contact Toister Performance Solutions, Inc.


Thursday, February 13, 2014 from 10:00 AM to 11:00 AM (PST)

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Toister Performance Solutions, Inc.

Jeff Toister is the President of Toister Performance Solutions, a consulting firm that helps customer service teams unlock their hidden potential.

He is also the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He has also authored 15 training videos on, including Customer Service Fundamentals and Leading a Customer-Centric Culture.

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