Design in Healthcare: Merging Physical and Digital Experiences

Virtual one hour presentation and discussion with DELVE

Background on Problem/Opportunity:

Physical devices are increasingly digital. Some companies do this well, but there are many bad experiences out there. Common product development methodologies that have worked for decades don't always work for these types of products.

• The digital and physical experiences are developed in linear fashion.

• The digital and physical experiences are developed concurrently, but in isolation.

• The physical experience is prioritized over the digital experience.

Solution:

We need a methodology for digital-physical experiences.

• To create a holistic experience, you need a holistic process.

• We've been experimenting with an approach and want to share it with you.

• Workflow mapping that forces integration/collaboration between functional teams.

• Focus on the cross-over interactions to develop user delight

• Explore more cross-over interactions in the process

The outcome:

• A cohesive user experience, resulting from increased collaboration and awareness between physical and digital teams.

Q&A