$495

Delivering Superior Customer Service

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Schmidt Training and Technology Center

15 North Front Street

Reading, PA 19601

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Event description
This 6-hour workshop provides best practice skills and tools to enable your business teams to deliver superior service.

About this Event

Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.

Focus Areas

> Managing dual roles: Representing the customer to your company, Representing your company to the customer

> Determining Customer Wants vs. Needs

> Balancing a Customer vs. Product Focus

> Interacting with Different Customer Behavior Styles

> Knowing Your Customer’s Business

> Communicating Effectively: Communication Types, Communication Model, Listening Skills and Blocks

> Handling Non-Standard and Out of Scope Requests

> Dealing with Difficult Customer Situations

> Managing Time and Tasks in a Customer Service Environment

> Analyzing a Customer SWOT

To learn more about this workshop and other programs at RACC.

Jack Tongue is a learning & development leader with over 30 years’ experience in the creation, development, and delivery of training solutions. He has managed training programs for a broad range of technology and transportation companies including Penske Truck Leasing and Lucent Technologies.

To learn more about Jack.

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Date and Time

Location

Schmidt Training and Technology Center

15 North Front Street

Reading, PA 19601

View Map

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