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Delivering Omni-channel experiences for Insurance

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Location

Microsoft Singapore - Conference Room SINOMB 22CF-15 (24) AV

1 Marina Boulevard - level 22

Singapore, 018989

Singapore

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Event description

Description

Realdolmen, Pratyaya and Microsoft invite you for a session on Delivering Omnichannel Customer Experiences for Insurance. During this session we will go through the actual challenges that insurance companies have within the age of digital transformation and offer you a way in which you can handle an omnichannel approach within the insurance business world.

What will you learn?

We will demonstrate how you can get clear insights into your customer or intermediate parties. Those insights will be delivered on quantity level such as portfolio evolution, premium – claims ratio, retention ratio’s, business line weight, renewal overview, as well as on quality level items such as product knowledge, training needs, marketing effort, brokerage loyalty, customer data segmentation etc. Combine all this with a very user-friendly interface and you will get the ideal customer experience. This is made possible through Realdolmen's solution Traviata for Insurance.

Agenda

14:00 Welcome & Registration

14:30 Introduction
Samrat Parasnis, Partner APAC, Realdolmen

14:45 Keynote: Delivering Omnichannel Customer Experiences for Insurance
Handling an omnichannel approach within the insurance business world for the challenges in the age of digital transformation.
Nico De Clercq, Head of P¨roduct, Realdolmen

15:30 Coffee Break

16:00 DEMO TIME
Travi@ta CRM for Insurance, Sales Journey Assistant, Single View Builder
Nico De Clercq, Realdolmen

17:00 Making it all WORK
Making it work by leveraging the Pratyaya and Realdolmen partnership. Combining the local presence, domain expertise of Pratyaya with Realdolmen's solution Traviata.
Aasit Sinha, MD, Pratyaya

17:30 Drinks and refreshments


Who should attend?

This session is relevant for those who are responsible for the CRM of Insurance companies. Typically, if you are an CIO, IT Director, Head of CRM, CRM Manager, Solution Architect in the CRM domain - this would be of interest to you.

Traviata






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Date and Time

Location

Microsoft Singapore - Conference Room SINOMB 22CF-15 (24) AV

1 Marina Boulevard - level 22

Singapore, 018989

Singapore

View Map

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