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Delivering Consistent & Outstanding Customer Service - Full Day Training

World Class Service

Tuesday, July 11, 2017 from 9:00 AM to 4:30 PM (BST)

Delivering Consistent & Outstanding Customer Service -...
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Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Marketing Manchester Members Jul 10, 2017 £99.00 £5.94 £20.99
Non Members Jul 10, 2017 £135.00 £7.92 £28.58

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Event Details

Summary

What helps businesses stand out from the growd?   The answer is always the ones that offer outstanding and excellent customer service.

This workshop will help delegates understand the importance of the consistent delivery

of great customer service.

 

 Successful Outcome:

  • Engaged team members
  • Excellent reputation in your industry
  • Repeat and loyal customers
  • Increased revenue for the business

This course is aimed at:.

Any customer facing team members in all business sectors, who want to build and improve their customer service skills and for business owners who understand the importance of their employees as the 'Window to their Business'.

The course will be tailored around the delegates/business sectors attending.

Overview:

  • The fundamentals of 'Great Customer Service'
  • The importance of your role and team work
  • How to build lasting relationships with your customers
  • What gives you the edge over your competition?
  • Handling conflict
  • The importance of Social Media in your business sector
  • The WOW factor

Itinerary:

9.15am     Arrival for tea/coffee & pastries and welcome

9.30am    Start           

12.30       Lunch

4.30pm    Close

You will be provided with a work book from the training to take back into the workplace.

 

I look forward to meeting you.

Tracy Waddacor, Managing Director

World Class Service

 

Have questions about Delivering Consistent & Outstanding Customer Service - Full Day Training? Contact World Class Service

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When & Where


Adam Fidler Academy, Jactin House, Suite B.06
24 Hood Street
Ancoats Urban Village
M4 5BW Manchester
United Kingdom

Tuesday, July 11, 2017 from 9:00 AM to 4:30 PM (BST)


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Organizer

World Class Service


         

 

Tracy Waddacor, Managing Director of World Class Service has over 25 years’ experience in various business sectors and has a passion for the delivery of excellent customer service. Tracy has worked with Hilton International, 5-star privately owned hotels and high-end commercial property asset management/landlords; responsible for every aspect of customer service excellence to customers.    

Tracy has been a judge for the Manchester Tourism Awards, hosted and judged the Manchester Hoteliers Awards, Liverpool Hoteliers Awards and was a judge at the National CX Awards (Customer Experience) held in London.

 

Details:

Mob:       07532386157

Web:       www.worldclassservice.co.uk

Twitter     @WorldClassWCS

LinkedIn: tracy-waddacor-mbifm

 

  Contact the Organizer
Delivering Consistent & Outstanding Customer Service - Full Day Training
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