What helps businesses stand out from the growd? The answer is always the ones that offer outstanding and excellent customer service.
This workshop will help delegates understand the importance of the consistent delivery
of great customer service.
This course is aimed at:.
Any customer facing team members in all business sectors, who want to build and improve their customer service skills and for business owners who understand the importance of their employees as the 'Window to their Business'.
The course will be tailored around the delegates/business sectors attending.
9.15am Arrival for tea/coffee & pastries and welcome
You will be provided with a work book from the training to take back into the workplace.
I look forward to meeting you.
Tracy Waddacor, Managing Director
World Class Service
Tracy Waddacor, Managing Director of World Class Service has over 25 years’ experience in various business sectors and has a passion for the delivery of excellent customer service. Tracy has worked with Hilton International, 5-star privately owned hotels and high-end commercial property asset management/landlords; responsible for every aspect of customer service excellence to customers.
Tracy has been a judge for the Manchester Tourism Awards, hosted and judged the Manchester Hoteliers Awards, Liverpool Hoteliers Awards and was a judge at the National CX Awards (Customer Experience) held in London.
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