Management of Aggressive Behavior

What is MOAB^®

MOAB^® presents principles, techniques, and skills for recognizing, reducing, and managing violent and aggressive behavior. The program also provides humane and compassionate methods of dealing with aggressive people.

Have you ever...

• Known someone who upsets others simply by their mere presence or body language?
• Known someone who angers people by the way he or she speaks?
• Been uncomfortable by someone's presence, attitude or agitation?
• Been attacked verbally by someone who is yelling, swearing, and/or pointing fingers?
• Been attacked physically?

If so, visualize possessing the skills to...

• Calm people
• Diffuse anxious or aggressive behavior
• Avoid violence and injuries
• Create confidence and the ability to improve any situation
• Minimize or eliminate lawsuit

Regardless of your age, size or strength...

...you can create a win-win situation in difficult confrontations and resolve conflicts decisively and diplomatically with:

• Verbal and non-verbal communication skills
• Personal defense and safety skills

Why MOAB^®?

• Every MOAB^® technique - nonverbal, verbal, or physical - is based on a solid principle.
• MOAB^® goes beyond the strategies for preventing and diffusing a crisis. It addresses the multitude of crises and stages of conflict.
• MOAB^® is the most innovative, comprehensive, and effective course on managing aggressive behavior in the country today.  MOAB^® Training has developed an intense, fresh approach to dealing with people.

Course Outline

Introduction

• What is Management of Aggressive Behavior - MOAB^®?
• MOAB^® Objectives
• Statistics
  • o    Violence in Society, Healthcare Facilities, Law Enforcement, and Security
     

Strategies for Preventing and Diffusing Aggressive Behavior

• Behavior and Intervention
• Plan Identify and Act
• Mental Conditioning
  • o    Purpose
  • o    Rehearsal
  • o    Exercise
• Methods of Communication
  • o    Nonverbal Communications
  • o    Three Categories of Nonverbal Communications
  • o    Personal Space Chart
  • o    Personal Space Factors
  • o    Reactionary Distance
  • o    Eye Communications
  • o    Observing Eye Communications
  • o    Proper Use of Eye Communications
  • o    Interpreting Eye Communications
  • o    Gestures, Postures and Facial Expressions\
  • o    Signals To Look For and Understand

Stages of Conflict and Management

• Stage I – Anxiety
  • o    Recognizing Anxiety
  • o    Anxiety Triggers
  • o    Managing the Aggressor's Anxiety
  • o    Listening
  • o    Five Levels of Listening
  • o    Empathic Listening
  • o    Eliminating External and Internal Distractions
  • o    Supportive Verbal Communication Skills
  • o    Understanding Your Fear and Panic
  • o    Fear and Panic Create Dysfunction
  • o    Mind and Body Stress Feedback Loop
  • o    How to Break the Stress Feedback Loop
• Stage II - Verbal Aggression
  • o    Recognizing Verbal Aggression
  • o    Managing Verbal Aggression
• Stage III - Physical Aggression
  • o    Recognizing Physical Aggression
  • o    Managing Physical Aggression
• Diversions
  • o    Diversions That Can Be Used
  • o    Submission
  • o    Redirect Activity
  • o    Approaching
• Cornering
  • o    Three Options
  • o    Five Common Mistakes
• Multiple Aggressors
  • o    Positioning
• Review