Debt Collection Forum 2019

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Trump International Hotel & Tower® Chicago

401 North Wabash Avenue

Chicago, Illinois 00000

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Refund Policy

No Refunds

Event description


The DCF provides exceptional content at an affordable price-point to allow organizations to send multiple attendees and engage in active participation. At DCF 2019 attendees will get engaged, get inspired, and get empowered. This event is intended for credit and collection professionals who are:

  • Senior Level Executives
  • Front Line Collection Managers
  • Compliance Professionals
  • Trainers
  • Collectors

While there are many conferences within our industry to choose from, most collection conferences just scratch the surface when attempting to provide real world solutions. The Debt Collection Forum was created to provide debt collection professionals with a foundation of direction, insight, and actionable solutions that can be applied regardless of the size of an organization. Join us at Debt Collection Forum 2019 as we assemble an expert team of operations, and training professionals that will deep dive into real world solutions for today’s real world debt collection issues. Here is what you can expect:

  • Solution driven sessions not sponsor driven sessions
  • Substance from "In the Trenches" experts who live it, breathe it, work it…every day
  • Learn operational, compliance, and training strategies that have proven results
  • Understand how to efficiently and effectively manage YOUR resources
  • Apply state of the art technology solutions

For Sponsorship and Exhibit Opportunities contact Nick Jarman at or call (636) 233-9779

* Topics scheduled to change

If you are interested in presenting at Debt Collection Forum 2019 please submit your session concepts to Please see the agenda topics below which we strive to fulfill. However, if you have an idea that will help collection agencies and creditors maximize performance and generate more revenue while staying compliant feel free to share.


1:00pm- 1:45pm: Letters - Boyd Gentry (Law Office of Boyd Gentry, LLC) - Shelly Gensmer (ERC)

2:00pm – 2:45pm: Collector Productivity - Chris Mitcham (SNAAC)

2:45pm – 3:15pm: Break 1

3:15pm – 4:00pm: Speech Analytics - John Bedard Jr. (Bedard Law Group)

4:15pm – 5:00pm: Using The Latest Electronic Communication Strategies to Contact Consumers, Maximize Returns, And Minimize Risks of Liability - David Kaminski and Dennis Barton

5:00pm – 6:00pm: Forum Networking Event


8:00am - 8:15am: Welcome Speech

8:15am - 9:00am: Collector Talk-off Techniques

9:00am – 9:45am: Training and Development - Mary Shores

10:00am – 10:45am: Collector Experience - Gordon Beck

10:45am – 11:15am: Break

11:15am – 12:00pm: Contact Strategies (Ohad Samet, True Accord)

12:00pm – 1:00pm: Lunch

1:00pm – 1:45pm: Artificial Intelligence - Dan Fox (Interactions) w/ Special Guest

2:00pm – 2:45pm: Operational Audit Reviews - Thom Majka

2:45pm – 3:30pm: State of the Industry - Michael Lamm (Corporate Advisory Solutions)

3:30pm – 4:15pm: Reasons Why Not to be 100% Performance Oriented Where You Overlook the Risks and Pitfalls - Frank Springfield and Special Guest

4:15pm – 5:00pm: State of Litigation Recovery in 2019

Day 3: THURSDAY OCTOBER 18, 2018

9:00am – 9:45am: Account Scoring

10:00am – 10:45am: Account Segmentation

11:00am – 12:00pm: Workflow Process

Hotel Information:

Trump International Hotel & Tower Chicago

401 North Wabash Avenue Chicago, IL

Special Group Rate: $285 per night

Visit here to make reservations or call 312-588-9023

Date and Time


Trump International Hotel & Tower® Chicago

401 North Wabash Avenue

Chicago, Illinois 00000

View Map

Refund Policy

No Refunds

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