£180

Dealing with Difficult People

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7 Mulgrave Chambers

26-28 Mulgrave Road

Sutton

SM2 6LE

United Kingdom

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Description

Sometimes, despite your best efforts, you find that someone is behaving in a difficult manner. It may even lead to a potential conflict situation. What can you do about it? How can you be seen to be caring and responsive? This programme gives you practical solutions for facing difficult or unacceptable behaviour – techniques you can use now.

What the programme covers

* What could affect how people behave?

* How people differ

* …and how you prefer to react to them

* Behaving assertively

* Saying the right things, the right way

* Facing up to the problem

  • Preparation
  • Structure and techniques

* Dealing with difficult behaviour

  • Common types of difficult behaviour...
  • ...and how to respond effectively
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Date and Time

Location

7 Mulgrave Chambers

26-28 Mulgrave Road

Sutton

SM2 6LE

United Kingdom

View Map

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