Dealing with Difficult People

We all encounter difficult people—at work, in our personal lives, or even during everyday errands. Whether it’s a tense colleague, a dismissive boss, or an emotionally reactive customer, challenging personalities can drain your energy and disrupt your day.

This webinar offers practical, mindset-shifting tools to help you respond, not react, to difficult behavior. You’ll explore what drives these personalities, how to regulate your emotional response, and how to assert yourself effectively without escalating the situation. You’ll walk away with strategies for navigating difficult conversations, reducing stress, and communicating with clarity—even under pressure.

Key Takeaways:

✅ Understand what drives difficult behavior and how to defuse it
✅ Learn practical tools to stay calm and assertive
✅ Master techniques to deal with challenging personalities
✅ Communicate your needs without being overrun

Who Should Attend:

• Professionals at any level in business or service roles
• Team members dealing with interpersonal conflict
• Customer service, HR, and operations staff
• Anyone looking to improve emotional resilience and communication

Speaker: Jenny Douras

Jenny Douras is the President and founder of AdvantEdge Training & Consulting and is a national speaker conducting workshops across the country. She has over 25 years of experience in management, employee development, operations, knowledge management, technology, organizational development, and instructional design and training.