Successfully defusing situations with upset or angry co-workers, customers, patients, and others is a critical skill for modern workforces. Learn the signs, symptoms, and causes of distress in business, and gain expert tips for managing difficult situations with unreasonable people with a licensed therapist in this one-hour seminar.

Webinar is sponsored by the City of Urbandale. This event is free to attend and everyone is welcome! Certificates of attendance are provided at no cost. CEUs are not provided. A recording of this event is sent to everyone who registers.

About the instructor: Jaymi Dormaier, LMSW, holds a master's degree in social work from Michigan State University. In Jaymi's career as a social worker and therapist she has worked with a diverse population focusing on a variety of issues including homelessness, depression, anxiety, grief, trauma, foster care, adoption, and addiction. She is passionate about helping others live a life they love.

Photo by Siavash Ghanbari