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Location

Location

Crisis Connections

Northgate Executive Building II

9725 3rd Ave NE, Suite 300, Rm 304

Seattle, WA 98115

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Thursday, November 14, 2019
9:00 a.m. - 12:00 p.m.
Seattle, WA

De-escalation

Many organizations are committed to providing quality customer service and meeting the needs of their clients while treating them with dignity and respect. This can be a challenge when a client is escalating.

In this training, you will learn practical tools to monitor your own temperature when situations are intensifying. You will learn both verbal and non-verbal techniques to ease volatile encounters, and have a chance to practice these in class. The training introduces ways to establish boundaries and control the environment, while still actively listening and understanding the needs of the client. This training is suitable for anyone who regularly interacts with the public as part of their job including receptionists, administrative and customer service staff, as well as supervisors and managers.

Registration Info

Cost: $75

  • No refunds given
  • Attendee substitutions accepted up to 48 hours before training
  • $50 group discount for 5 or more attending from same agency (call to arrange 206-461-3210 ext 619)


Location

Crisis Connections Training Room

Northgate Executive Building II

9725 3rd Ave NE,

Suite 300

Seattle, WA 98115


* When exiting the elevator turn right and walk down the short hall. The door to the training room 304 will be on the right before the door with the key pad.

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Date and Time

Location

Crisis Connections

Northgate Executive Building II

9725 3rd Ave NE, Suite 300, Rm 304

Seattle, WA 98115

View Map

Refund Policy

No Refunds

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