CXPA Finland Webinar: CX & ROI

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Hear insights from CX professionals on how to get your board excited about investing in customer-centricity by talking in financial terms.

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Develop your board's understanding of customer-centric ROI

*** THIS WEBINAR HAS ENDED. YOU CAN WATCH THE ONLINE REPLAY ON OUR SITE WWW.CXPA.FI ***

As the world changes around us, businesses need to adapt by developing their customer experience management practices even further. Hear our experts speak about CX and ROI, and how to find the right language to assure your board of the importance of customer-centricity in terms of sustainable growth and increased value. 

In this webinar, you will hear thought-provoking talks and interesting discussions by:

* Diane Magers (CCXP), Founder and CEO of Experience Catalysts, and Emeritus Chair & recent CEO of CXPA, who will give valuable insights on the topic "Connecting the Dots to Experience Value or CX Speak to C-Suite Speak" and how you can target, design, measure and achieve benefits of ROX - Return on Experience.

* Jaana Rosendahl, a specialist in Human Centric Enterprise Design and Board Member of Boardman Ltd, who will talk about how to move from production economy to customer-centric thinking, and how to get the customer sustainably into the management's agenda. 

* Sirte Pihlaja, Head of Team at CXPA Finland and CEO at Shirute will be hosting the event.

Diane Magers (CCXP) is the founder and CEO of Experience Catalysts, and the Emeritus Chair and recent CEO of CXPA. She speaks and conducts workshops all around the world to help transform Experience Management into action. Diane specialises in enabling brands with skills and competencies like design thinking, journey management and value mapping to drive sustainable shifts in how organisations achieve results with expertise of over 25 years. 

Jaana Rosendahl is a specialist in Human Centric Enterprise Design and a Partner and Board Member of Boardman Ltd, a leading non-profit network developing active ownership and board work competences in Finland. She has over 30 years of expertise in change management and has worked across multiple different industries, from energy to banking, and from media to financial management. 

Sirte Pihlaja is the founder of the first Customer Experience Agency in Finland, and heads the activities of CXPA Finland. She is a CX/EX expert with solid coaching skills, having advised for over 25 years businesses around the globe to differentiate themselves by excelling in people experiences. Sirte is a sought-after strategist, designer, keynote speaker, facilitator, blogger and chairperson, who is a familiar face in international influencer seminars and CX/EX awards judging panels.

 

Let us know if you want to ask or hear something related to the theme, and send us your questions before the webinar through our feedback form at http://fbly.io/cxpafi. We aim to cover as many questions sent in as possible during the webinar. 

We warmly welcome you to join our webinar and discussion!

Agenda

16.00

Welcome to CXPA Finland webinar

Sirte Pihlaja, Head of Team, CXPA Finland & CEO, Shirute (CCXP)

16.10

Connecting the Dots to Experience Value or CX Speak to C-Suite Speak

Diane Magers, Founder and CEO of Experience Catalysts, and Emeritus Chair & recent CEO of CXPA

16.25

From Production Economy to Customer-Centric Thinking

Jaana Rosendahl, Specialist in Human Centric Enterprise Design and Board Member of Boardman Ltd

16.40

Questions and Discussion

Sirte Pihlaja, Diane Magers & Jaana Rosendahl

16.55

Closing words

Sirte Pihlaja

CXPA Finland Team

THIS WEBINAR IS BROUGHT TO YOU BY

CXPA Finland organises local networking events for CXPA in Finland. We are a community of CX professionals. Our goal is to help and support organisations to provide better customer experiences for growth and succes. We arrange regularly themed CX events and co-operation with companies.

Shirute Ltd is a creative, competent and enthusiastic customer experience agency delivering business excellence to systematically plan, create, manage and measure engaging customer experiences in all customer interaction channels and touchpoints. Our strongest competencies are customer experience research, customer experience strategy planning & design and voice of customer. We also care about your customer dialogue and customer data-driven business. Our Customer Experience Path® and CX Play® offerings can be applied to developing cross-channel customer experiences across different industries.

OUR PARTNERS

We want to thank our partners

Business Finland

Elisa

Haaga-Helia

VR Group

Feedbackly

Shirute

Tietotalo

Flockler

Puheet.com

Date and time

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Organizer CXPA Finland

Organizer of CXPA Finland Webinar: CX & ROI

CXPA Finland on kansainvälisen CXPA:n paikallisjärjestö Suomessa. Tavoitteenamme on saada yritykset tarjoamaan yhä parempia asiakkuuskokemuksia kasvattaakseen menestystään. Järjestämme teemaan liittyen säännöllisesti mielenkiintoisia tapahtumia ja yritysyhteistyötä.

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