CX Kafi Klub

Join us for coffee and Gipfeli (on us!) on November 21st at Freiraum Zurich for the next edition of the CX Kafi Klub— the place where Switzerland’s most passionate CX professionals meet, share, and get inspired.

Organized by the CXPA Switzerland, this morning meet-up brings together curious minds and bold thinkers shaping the future of customer experience.

We’re thrilled to welcome four incredible CX voices who will spark new ideas and fresh perspectives:

• ☕ Prof. Dr. Nils Hafner & Prof. Dr. Dominik Georgi — unveils insights from the 2025 Swiss CX Study, including how leading companies use AI to elevate their CX.
• 🚀 Werner Puchert & Helen Gavrilova — share hands-on strategies to embed CX into the DNA of your organization.

Expect inspiring talks, lively discussions, and great networking with CX peers old and new.
You’ll leave with fresh insights and actionable ideas to bring straight back to your work — and a stronger connection to the Swiss CX community.

👉 Reserve your spot now!

We can’t wait to welcome you to a morning full of insight, energy, and great coffee.