CX Forums Experience Florida 23!

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CX Forums Experience Florida 23!

The Premiere Customer Experience Event Comes to St. Petersburg!

When and where

Date and time


The Floridian Social 687 Central Avenue North St. Petersburg, FL 33701

Map and directions

How to get there

Refund Policy

Refunds up to 7 days before event

About this event

  • 2 days 3 hours
  • Mobile eTicket

What is CX Forums?

Customer Experience is a challenging profession. It helps to have a network of friends who not only understand your challenges, but can help offer solutions too. CX Forums is the place where you can connect with other CX professionals from across a variety of industries and backgrounds.

If you want to improve your customer experience skills and meet others in the CX profession from a variety of disciplines don't miss this event.

CX Forums Experience Florida 23 is focused on hospitality and customer service with 3 days of engaging and immersive interaction learning.

March 14 Dali Museum Innovation Lab

  • Get outside of the box with the acclaimed Dali Innovation Lab. Hands on learning to fuel future innovation in CX/UX to improve customer and employee experiences. Includes lunch and workshop at the Dali Museum.

March 15 CX Forums Florida Main Event The Floridian Social Club

  • Storytelling, Keynotes, Panel, Small Group Discussions @ Lunch and Interactive Group Activities with CX leaders from a variety of disciplines and industries.
  • Join customer experience leaders from across the USA to network, share ideas and tips, expand skill sets and support each other in improving their unique CX initiatives.
  • Includes continental breakfast, all day snacks, lunch, reception

March 16 Virtual Hands On Workshops

  • Expand your knowledge and hone your CX skills in four 90-minute hands on workshops the day after the in-person event.
  • See the Latest Tools and Resources to enhance your CX toolkit and practice.
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Why Attend?

CX Forums Experience Florida 23 is the place to learn what business leaders are planning and doing now to keep customers and employees engaged and satisfied in the future.

When you attend CX Forums you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow.

“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.” 

~ Michelle Brigman, Medallia

You will meet other leaders in the CX profession from other industries and disciplines. Get inspired with ideas and insights that will sharpen your customer experience skills and jumpstart your professional evolution and growth.

From Chief Experience Officer to Director of Customer Care to VP of Strategy and Design, CX Forums Experience Summits bring decision makers together to share knowledge, support each other in our practice.

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Two Unique Venues Makes this Professional Conference Feel Like a Social Event!

March 14 - Dali Museum

March 15 - The Floridian Social Club

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Day One, March 14, 12:30-5:00 - Innovation Lab at Dali Museum. See and solve problems differently when you attend the CX Innovation Lab at Dali Museum guided by Dr. Kimberly Macuare. Registration includes lunch, tour, in-person lab and and access to online workshops.

Day Two, March 15 8:00 - 4:30 Main Event at The Floridian Social Club. We are delighted to partner with The Floridian Social Club to provide a unique music-centric experience which includes a beautiful stage and theater, with state-of-the-art audio/visual, multiple creative meeting spaces and a full service bar. Registration includes continental breakfast, all day snacks, lunch, reception, meeting at The Floridian and access to online workshops.

A uniquely eclectic experience located a few blocks from The Dali Museum and across the street from The Chihuly Museum, The Floridian Social Club has quickly become St. Petersburg's favorite gathering place for music, art and entertainment. 

These amazing venues are just one aspect that sets CX Forums Experience events apart from traditional conferences. While most trade events take place in sterile conference centers and hotels, The Dali Museum and The Floridian Social Club were designed to provide exceptional customer experiences.

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Size Matters

Have you heard of Dunbar's number a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, CX Forums events are intentionally intimate and seating is limited.

Only 40 available for the Dali Innovation Lab March 14

Only 75 in-person tickets are available for The Floridian Social Club March 15

Virtual Hands-On Workshops are included with registration

Get your tickets today before it's too late!

We look forward to seeing you in St. Pete!

Interested in participating as a speaker, sponsor or media partner with CX Forums Experience Summit? Visit or contact Mark Michelson for more info.