CX Forums Experience Chicago 23!

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CX Forums Experience Chicago 23!

The premiere customer experience event returns to Chicago!

When and where

Date and time


City Winery Chicago 1200 West Randolph Street Chicago, IL 60607

Map and directions

How to get there

Refund Policy

Refunds up to 7 days before event

About this event

  • 2 days 4 hours
  • Mobile eTicket

What is CX Forums?

Customer Experience is a challenging profession. It helps to have a network of friends who not only understand your challenges, but can help offer solutions too. CX Forums is the place where you can connect with other CX professionals from across a wide variety of industries and backgrounds.

If you want to improve your customer experience skills and meet others in the CX profession from a variety of disciplines don't miss this event.

CX Forums Experience Chicago 23 is focused on food and foodservice. Ahh, food glorious food! Food is at the heart of customer experience. From packaged goods to restaurants, food brings people together and defines our daily experiences.

The experiences we have with food can be applied to many other businesses, from product, service and environment design to advanced CRM systems. You'll be amazed what you can learn from the world of food and foodservice.

CX Forums Experience Chicago 23 includes 3 days of engaging and immersive interaction learning and networking.

May 17 - The Great CX Cooking Contest @ Cozymeal

  • Get outside of the box and into the kitchen to learn new ideas and innovative approaches to creative problem solving. We'll be meeting for lunch to get to know each other. A masterclass on the fine art of cooking will show us how many of the same rules for cooking can be applied to CX. After the masterclass, we'll break out into teams for a fun competition where everyone can participate in creating the next great culinary delight.

May 18 - CX Forums Chicago Main Event @ City Winery

  • 6 Storytellers, 2 Keynotes, Panel, Small Group Discussions @ Lunch and Interactive Group Activities with CX leaders from a variety of disciplines and industries.
  • Join customer experience leaders from across the USA to network, share ideas and tips, expand skill sets and support each other in improving their unique CX initiatives.

May 19 - Interactive Online Workshops

  • Expand your knowledge and hone your CX skills in four 90-minute hands on workshops the day after the in-person event.
  • See the Latest Tools and Resources to enhance your CX toolkit and practice.

Why Attend?

CX Forums Experience Chicago 23 is the place to learn what business leaders are planning and doing now to keep customers and employees engaged and satisfied in the future.

When you attend CX Forums you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow.

“CX Forums creates space for collaboration, connection, & best practice sharing. If you are looking for a forum to learn from CX & industry experts, be curious, and have fun, this is the place for you.” 

~ Michelle Brigman, Medallia

You will meet other leaders in the CX profession from other industries and disciplines. Get inspired with ideas and insights that will sharpen your customer experience skills and jumpstart your professional evolution and growth.

From Chief Experience Officer and Chief Customer Officer to Director of Customer Care to VP of Strategy and Design, CX Forums Experience events bring decision makers together to share knowledge, support each other in our practice.

A Unique Entertainment Venue Makes this Professional Conference Feel Like a Social Event!

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A uniquely eclectic experience located in the West Loop at 1200 W,. Randolph St, City Winery has quickly become Chicago's favorite gathering place for wine, music, art and entertainment. 

We are delighted to partner with City Winery to provide a unique wine & music-centric experience which includes a beautiful stage and theater, with state-of-the-art audio/visual, multiple creative meeting spaces, a restaurant and a full service bar.

This amazing venue is part of what sets CX Forums Experience events apart from traditional conferences. While most trade events take place in sterile conference centers and hotels, City Winery was designed to provide exceptional customer experiences.

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Size Matters

Have you heard of Dunbar's number a.k.a. The Rule of 150? British anthropologist Robin Dunbar suggested 150 is the "magic number" of individuals for networking and maintaining relationships. For this reason, CX Forums events are intentionally intimate and seating is limited.

Only 40 tickets available for the Great CX Cooking Contest May 17

Only 100 tickets are available for City Winery May 18

Online Hands On Workshops are included with registration

Get your tickets today before it's too late!

We look forward to seeing you in Chicago!

Interested in participating as a speaker, sponsor or media partner with CX Forums Experience Summit? Visit or contact Mark Michelson: for more info.