$150

Customers...12 Steps to Delivering Superior Experiences

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Quality Inn & Suites

8800 West 159th Street

Orland Park, IL 60462

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Refunds up to 7 days before event

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Welcome to an excellent boot camp style workshop experience.

The customer experience is easy to validate. Poor experiences force you to keep finding new customers. Provide your customers with what they value during a superior experience. It is the service we are not obliged to give that people value most. Start today to learn the ways of the masters in consistently providing the outstanding value your customers seek. This interactive workshop is sponsored by the Entrepreneur Society of America (ESOA) and presented by a public speaker, business leader, University faculty member, coach, mentor, and facilitator, Phil Swearingen. Your workshop leader will guide you through the steps to gain an understanding of the value customers seek, how to build fault free service into all your customer touch points and build consistency between staff members all while delivering that personal touch.

Learn how to:

  • Deliver what the market wants most
  • Learn how to reach your customers and consistently deliver the value they seek
  • Control the customer experience regardless of the staff involved

The program is built upon proven techniques that work for any type or size of organization. The techniques you will deploy challenge you to better understand what customers seek. Help you to better understand the gap between what they seek and what you deliver. Every additional step of the process reduces reliability, speed and satisfaction; learn to challenge what you do and why. Through a series of interactive exercises, Phil will introduce methodologies that help you become a market leader by identifying improvement opportunities to get customer centric.

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Date and Time

Location

Quality Inn & Suites

8800 West 159th Street

Orland Park, IL 60462

View Map

Refund Policy

Refunds up to 7 days before event

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