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Customers for life ...
Fri, March 24, 2017, 9:00 AM – 1:00 PM GMT
Building your business on the basis of referrals or professional introductions is the single most efficient way of growing your Sales, Profits and Cash…
In this Half Day Workshop, two of the UK’s top Business Coaches, Kevin and Susan Gallagher, will share their experiences and show you how to turn your all your customers into ‘Customers for Life’ who will do you’re marketing and selling for you...
Imagine what would happen to your business if your customers started spreading the word about you and your business? When they feel compelled to tell the story about you wherever they go; telling people at work, strangers in conversation, their friends and family…?
When they RAVE about the experience you delivered …?
This is your opportunity to join us and learn how you can create ‘Customers for Life’ in your business….
Just some of what you will take away:
- How to distinguish your business from the competition
- Managing customer expectations ensuring they are delighted every time.
- The Six Steps to Outstanding Customer Service
- The steps needed to move your customers up The Ladder of Loyalty
- Key metrics that let you know how you are truly performing in the customer’s eyes
- Mapping out your customers Moments of Truth
- Develop a plan for success
It doesn’t matter what business sector you are in because, reality is we are all in the Customer Service Business - this workshop is for you, and your team…
Just imagine how big your business would be if you still had every customer you had…Keith Cunniungham