$245 – $345

Customer SuccessCon Seattle 2020

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Location

W Hotel Seattle

1112 4th Avenue

Seattle, 98101

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Refund Policy

Refund Policy

No Refunds

Event description
Founded in 2013, Customer SuccessCon is a series of strategic conferences designed for CxO's and Customer Success executives.

About this Event

The Customer Success Association

Presents:

Customer SuccessCon Seattle 2020

The Customer Success Profitability Blueprint

(Registration is limited to 100 attendees to ensure maximum interactivity and optimized networking. A 1-year Executive Membership in The Customer Success Association is included in the conference fee.)

Agenda:

  • 12:-1:00: Check-In and Conversation
  • 1:00 - 5:00 Program
  • For the Customers, while increasing adoption of the product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important -- if not more so.

    How do you go well beyond the standard "QBR" sort of meeting with the customers to do real Customer Value Reviews, clearly discussing their ROI? How should you work with customers to present opportunities for increasing their profitability and productivity?

    Is your Company considering (as many are) charging for Customer Success as a separately billable item? What works, and doesn't, for such initiatives? What are the real costs of operation for a Customer Success group and its services? How do you establish a realistic staffing level equation that will guide your team as it scales?

    These, and others, are the topics we'll be discussing at Customer SuccessCon events this year.

  • 5:00 - 7:00: Reception
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Date and Time

Location

W Hotel Seattle

1112 4th Avenue

Seattle, 98101

View Map

Refund Policy

No Refunds

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