Customer SuccessCon Berkeley 2019

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Location

Location

Hotel Shattuck Plaza

2066 Allston Way

Berkeley, CA 94704

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Refund Policy

Refund Policy

No Refunds

Event description

Description

The Customer Success Association

Presents:

Customer SuccessCon Berkeley 2019

The Customer Success Profitability Blueprint

(Registration is limited to 100 attendees to ensure maximum interactivity and optimized networking. A 1-year Executive Membership in The Customer Success Association is included in the conference fee.)

Agenda:

12:-1:00: Check-In and Conversation

1:00 - 5:00 Program

For the Customers, while increasing adoption of the product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important -- if not more so.

How do you go well beyond the standard "QBR" sort of meeting with the customers to do real Customer Value Reviews, clearly discussing their ROI? How should you work with customers to present opportunities for increasing their profitability and productivity? Is your Company considering (as many are) charging for Customer Success as a separately billable item? What works, and doesn't, for such initiatives? What are the real costs of operation for a Customer Success group and its services? How do you establish a realistic staffing level equation that will guide your team as it scales?

These, and others, are the topics we'll be discussing at Customer SuccessCon events this year.

5:00 - 7:00: Reception




Customer SuccessCon 2019-2020

CSC London, UK: 10 September 2019

CSC Seattle, WA: 13 January, 2020

Date and Time

Location

Hotel Shattuck Plaza

2066 Allston Way

Berkeley, CA 94704

View Map

Refund Policy

No Refunds

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