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Don't miss out on our special LAUNCH pricing... CSU Live! is normally $999
Our online Customer Success University (CSU) offers a structured curriculum designed to help new CSMs create a foundation around - and to reinforce for more experienced CSMs - the core concepts and best practices of Customer Success Management at their own pace.
CSU Live! is designed to take students through that curriculum in a single, day-long session, perfect for rapidly onboarding new CSMs and ensuring experienced CSMs maintain a strong foundation around the core concepts and best practices of Customer Success Management.
We will meet the objectives of all three of the online CSU courses - CSM101, 201, & 301 - but in a way that is 100% unique for the onsite, in-person experience.
What to Expect
Full-Day, In-Person Program
We will incorporate games and teamwork into the curriculum
Expert leaders in Customer Success will guide the day’s learning
Top-level, currently-active Customer Success Managers will share their wisdom
Participants that complete the full-day agenda will walk away as Certified Customer Success Managers!
We will bring all Certified CSMs on-stage at Pulse to take a group picture
Agenda
Breakfast & Networking- 8:00 AM
Welcome, Intro, Housekeeping- 8:30 AM
CSM101 - 9:00 AM
CSM201 - 11:00 AM
CSM301 - 2:30 PM
Final Exam - 5:00PM
Happy Hour - 6:00PM
All CSU (Live! and Online) Participants are invited to the Happy Hour
![[Meet-Up] Mapping The Customer Experience: Visualizing Customer Success tickets](https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F33374278%2F212380385399%2F1%2Foriginal.jpg?h=230&w=460&rect=0%2C30%2C960%2C480&s=61706879d78f488fcbbb47f124506fdb)
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