Actions Panel
Customer Success University - Live!
When and where
Date and time
Location
InterContinental Hotel 888 Howard St San Francisco, CA 94103
Map and directions
How to get there
Refund Policy
Description
Don't miss out on our special LAUNCH pricing... CSU Live! is normally $999
Our online Customer Success University (CSU) offers a structured curriculum designed to help new CSMs create a foundation around - and to reinforce for more experienced CSMs - the core concepts and best practices of Customer Success Management at their own pace.
CSU Live! is designed to take students through that curriculum in a single, day-long session, perfect for rapidly onboarding new CSMs and ensuring experienced CSMs maintain a strong foundation around the core concepts and best practices of Customer Success Management.
We will meet the objectives of all three of the online CSU courses - CSM101, 201, & 301 - but in a way that is 100% unique for the onsite, in-person experience.
What to Expect
- Full-Day, In-Person Program
- We will incorporate games and teamwork into the curriculum
- Expert leaders in Customer Success will guide the day’s learning
- Top-level, currently-active Customer Success Managers will share their wisdom
- Participants that complete the full-day agenda will walk away as Certified Customer Success Managers!
- We will bring all Certified CSMs on-stage at Pulse to take a group picture
- Breakfast & Networking- 8:00 AM
- Welcome, Intro, Housekeeping- 8:30 AM
- CSM101 - 9:00 AM
- CSM201 - 11:00 AM
- CSM301 - 2:30 PM
- Final Exam - 5:00PM
- Happy Hour - 6:00PM
All CSU (Live! and Online) Participants are invited to the Happy Hour