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Date and Time

Location

Location

Morrison Hotel

Printworks Room

Ormond Quay Lower

Dublin

Ireland

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Refund Policy

Refund Policy

Refunds up to 30 days before event

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Event description

Description

We are holding another Customer Success event in Dublin on September 12th . Come join Marketo, Fincad, HubSpot, CISCO, SalesForce, eSpatial and many more.

This event is kindly sponsored by Effective Software.

Agenda - 12th September 2017


Morning

08.30 : Networking with coffee

09.05 : Introduction to Customer Success Europe and your host for the day

Peter Lyon, Chief Customer Officer, eSpatial

Billy O'Brien, Director Customer Success, Co-Founder Effective Software

09.15 : The evolving role of the CSM in a high growth SaaS

organisation

Phil McHugh, Senior Manager EMEA Hubspot

09.50 :Selecting a technology platform for Customer Success

Andrew Barton, Director International Customer Success, Wrike.

10.35 : Coffee break

10.45 : Helping partners to create Customer Success practices

Paul Ferguson, Partner Sales Specialist, CISCO

11.15 : The CS Framework Factory (™) breakout sessions - All delegates

Sue Nabeth Moore, Founder Success Track Enterprise

The Framework Factory has been designed by Customer Success Europe to allow actors to build a CS framework together. Delegates break into groups where each discusses a given Customer Success challenge. Each groups presents their findings to the other groups. The output is then collected and formatted into an emerging best practice framework for Customer Success.

12.15 : Group Presentation of Framework Factory outcomes

12.50 : Lunch and Networking


Afternoon

14.00 : Culture + Process + Technology are the key to Customer Success

Daphne Lopez, Head of EMEA Customer Success, This Is Productivity

14.30 : The Challenges of Customer Success in an EMEA organisation

Mark Flanagan, Director of Customer Success EMEA, Marketo

15:00 Coffee break

15.15 : The key to renewing contracts & identifying new opportunities: Developing and managing a joint Customer Success Plan.

Tuan Pham, CEO and Founder Tikon.com

15:45 Panel Discussion - CSM Engagement (CSM Compensation, Performance Metrics, Career paths)

Andrew McNeile, VP Customer Success, Poppulo

Billy O'Brien, Director Customer Success and Co-Founder Effective Software

Peter Lyon, Chief Customer Officer, eSpatial

Evin Conway, Regional Lead, Escalations, Salesforce

16.20 General discussion and wrap up

16:45 Drinks and Networking

18:00 - 19:00 Roundtable Customer Success Manager Meet-Up

This is a roundtable event for Customer Success Managers which is free to attend. This will be advertised on MeetUp.com and is geared towards aspiring CSMs and those that could not make the day event. We will be summarising the key points of all the talks and discuss the career of the CSM.

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Date and Time

Location

Morrison Hotel

Printworks Room

Ormond Quay Lower

Dublin

Ireland

View Map

Refund Policy

Refunds up to 30 days before event

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