R$1,010.88 – R$3,032.64

Customer Success in Startups: Creating a Customer-centric Growth Culture

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Date and Time

Location

Location

Sebrae Santa Catarina

01 Rodovia José Carlos Daux

João Paulo, SC 88030000

Brazil

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Customer Success in Startups: Creating a Customer-centric Growth Culture

Goals of the Workshop

  • Acquire the Right Customers
  • Retain Customers Longer
  • Reduce Churn
  • Get Customers to Buy More
  • Increase Customer Advocacy
  • Increase startup valuation

Workshop Topics & Activities

You'll receive the full agenda after registration, but during the day we'll cover at least the following:

Introduction to Customer Success Management

  • Customer Success Management Terms & Definitions
  • The Required Operating Philosophy
  • Moving from Philosophy to Operating Model
  • Operationalized Customer Value Delivery Defined
  • Why all of this matters (even if you've been doing this for a while)
  • The Real Goal of Customer Success in Startups
  • Q&A to ensure we're all aligned

Advanced Customer Success-driven Growth for Startups

  • Measuring Your Value Delivery and your Customer's Value Realization
  • Defining your Customer Success KPIs
  • 6 Key Drivers of High-Performance Leadership in Startups
  • Requirements for Creating a Culture of Customer-centric Growth
  • The Ideal Org Structure for Exponential Growth
  • Creating a Growth-oriented Compensation Model
  • Overcoming Organizational and Cultural Challenges
  • And much more...

Why Listen to Lincoln?

I’ve helped thousands of companies around the world - including many in Brazil - drive growth through customer-centricity in my consulting, workshops, etc. so I know what works.

Lincoln's Guarantee...

When we’re done together, you’ll know EXACTLY what to do to create a Customer-centric Growth Culture in your startup.

Of course what you do with that knowledge, whether you put it into practice and actually increase expansion within your existing customer base… that’s up to you.

If you think that’s a fair arrangement, then sign-up now so you don't lose your spot.

Don't Miss This Workshop!!!

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Date and Time

Location

Sebrae Santa Catarina

01 Rodovia José Carlos Daux

João Paulo, SC 88030000

Brazil

View Map

Refund Policy

No Refunds

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