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Customer Success 2012

MetraTech, now part of Ericsson

Thursday, November 29, 2012 from 6:30 PM to 8:00 PM (EST)

Customer Success 2012

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Type Remaining End Quantity
Event in Waltham, MA 34 Registrations Ended Free  
Live Streaming Only 25 Registrations Ended Free  

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Event Details


You may be surprised to find out. Join our team of experts as they unpack the secrets of customer success driving today’s leading strategies. Today’s leading SaaS and online businesses know that deep customer engagement is the key to increasing recurring revenue & lifetime value.   Brochure


Customer success revolves around four key disciplines: 

  • User experience
  • Pricing models
  • Clickstream analytics
  • User community

Join us for an evening of cocktails, appetizers and strong opinions as each of our panelists walk you through the secrets of building a customer success model.


Photo of Patrick Campbell

Discussing Pricing Models

Patrick Campbell,  CEO of Price Intelligently

Patrick is Co-Founder and CEO of Price Intelligently, a value-based pricing software company based in Boston. He focuses on developing solutions that eliminate the guesswork in discovering a customer’s true willingness to pay. Prior to Price Intelligently, Campbell began his career working in the U.S. Intelligence Community before making the leap to Google, where he worked on different prioritization and value models for its Adwords sales teams.

Photo of Joe Baz

Discussing User Experience

Joe Baz, CEO of Above The Fold
Since 1996, Joe has been actively involved in the strategy, design and development of websites and applications. He's served as a liaison between product managers and developers while working at XO Communications in 2000, and has consulted on dozens of web application projects since the inception of Above the Fold in 2004.

Photo of Brian Rogers

Discussing Clickstream Analytic

Brian Rogers, VP Customer Success of Apptegic
Brian is the head of Customer Success at Apptegic, a company developing software for analyzing customer behavior. Prior to joining Apptegic Brian worked for HubSpot where he helped scale the customer success department as they grew from 130 customers to 7000+ customers.  He has experience in developing onboarding processes, customer data analysis and customer scoring, and managing a team of customer success professionals.

 Photo of Jim Williams

Discussing User Community

Jim Williams, VP Marketing of Influitive, Jim is a leader in emerging customer advocacy space.  Prior to Influitive, Jim was a senior product marketing leader at Eloqua and Lemout & Hospie. Jim's expertise includes over 18 years of strategy and execution of all aspects of customer generation, acquisition, engagement, community and messaging.


HOST & MODERATOR                                              #Success2012

Image of Curt Raffi

Curt Raffi, Director of Marketing of Metanga Curt is a senior SaaS product marketing & strategy thought leader and is founder of LinkedIn’s global Cloud & SaaS startup community. A Harvard graduate and Boston native, Curt has driven cloud-based initiatives for and Bank of America while currently managing lead generation, product marketing & customer success for the MetraTech Corp’s SaaS product line.



Have questions about Customer Success 2012? Contact MetraTech, now part of Ericsson
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When & Where

MetraTech Corp HQ
200 West St
Waltham, MA 02451

Thursday, November 29, 2012 from 6:30 PM to 8:00 PM (EST)

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MetraTech, now part of Ericsson

MetraTech Corp. offers an innovative approach to billing, compensation and customer care.  We empower organizations to embrace change through a unique agreements-based billing and compensation solution that models and supports fluid, personalized, multi-party agreements. We automate business processes and business models to address rapidly changing or complex business strategies. Our products are deployed globally, and our customers use MetraTech to innovatively create and securely collect revenue, compensate partners and manage their customer lifecycle in 12 languages, 28 currencies and 90 countries. Customers include Concur, The Depository Trust and Clearing Corporation (DTCC), CETIP, the City of Chicago, Microsoft, PGi and OnStream (National Grid). The company is headquartered in Waltham, with offices in San Francisco, Paris, Rio de Janeiro and London. MetraTech is a venture-backed, privately held company whose investors include Accel Partners, Meritech Capital and Vesbridge Partners. For more information, please visit and


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