Our 2-day Customer Service Training Program is designed to encourage an efficient and effective customer service workforce,thereby enhancing customer satisfaction. It will also provide you with the knowledge, skills and attitude to manage and deliver an exceptional customer experience, guaranteed to influence your customers’ choice of you and/or your organization as their preferred service provider.
So let us ask you, what are your fears?
ü No customers
ü Bad attitude from employees
ü Negative customer feedback
ü Negativity within the organization
ü Eruption of a crisis
Customer satisfaction is key to your company being a strategic differentiator. This will require continuous product/service improvements supported by efficient/customer friendly systems/processes and a well-trained customer centric workforce.
Also as competition within your industry increases, more employees will need to develop superior behaviors and skills to meet customers’ expectations of higher levels of product and service quality.
Our training is designed to tackle:
ü Existing customer service challenges (common customer complaints)
ü Internal customer issues
ü Perceived future service challenges
ü Ways of improving the overall level of service delivery within the company
We strongly believe that a business can only build a sustainable competitive advantage if it is driven by a customer-oriented approach of consistently trying to improve its service to its market.
Seating is limited. Once filled, you will be directed to the next dates.