Customer Service Training
Refund policy
Refunds up to 7 days before event
Eventbrite's fee is nonrefundable.
Description
The course teaches participants how to implement customer service as a successful organizational strategy. Improving the quality of customer experiences provides a loyal customer base, elevates organizational reputation, and ultimately increases business revenues. In this course, participants will learn how to provide excellent customer service to maintain happy and loyal customers. Through a combination of lecture, audience participation, and role play, participants will learn specific skills for working through common customer service scenarios, including turning around negative service situations, delivering customer service remotely, listening and analyzing skills, and increasing sales and customer loyalty. Participants will learn skills that create positive first impressions, manage customer expectations, build customer loyalty, and more.
FACILITATED BY
Dr. Mary Ritz
Almenta International
Sessions: 1
Days: Mondays
TIME: 9am— 4pm
To register:
Fee: $225
Location: Atlanta Technical College South, 485 Atlanta South Parkway,
Atlanta, GA 30349
Room: S1033
For information call 404-225-4487 or email ce@atlantatech.edu