The course teaches participants how to implement customer service as a successful organizational strategy. Improving the quality of customer experiences provides a loyal customer base, elevates organizational reputation, and ultimately increases business revenues. In this course, participants will learn how to provide excellent customer service to maintain happy and loyal customers. Through a combination of lecture, audience participation, and role play, participants will learn specific skills for working through common customer service scenarios, including turning around negative service situations, delivering customer service remotely, listening and analyzing skills, and increasing sales and customer loyalty. Participants will learn skills that create positive first impressions, manage customer expectations, build customer loyalty, and more.

FACILITATED BY

Dr. Mary Ritz

Almenta International

Sessions: 1

Days: Mondays

TIME: 9am— 4pm

To register:

Fee: $225

Location: Atlanta Technical College South, 485 Atlanta South Parkway,

Atlanta, GA 30349

Room: S1033

For information call 404-225-4487 or email ce@atlantatech.edu