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Customer Service & Time Management: PIA Member

Plantscape Institute of America

Customer Service & Time Management: PIA Member

Registration Information

Registration Type Price Fee Quantity
San Francisco - March 1: Customer Svc & Time Mgmt
SE Community Facility
1800 Oakdale Ave.
San Francisco, CA 94124
$45.00 $3.24
Fallbrook - March 22: Customer Svc & Time Mgmt
Olive Hill Greenhouses
3508 Olive Hill Road
Fallbrook, CA 92028
$45.00 $3.24

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Event Details

Learn the best techniques for customer service & time management

Increase client satisfaction!

Two Locations: Northern & Southern California

San Francisco, CA  -  Friday March 1 Fallbrook, CA  -  Friday, March 22
Southeast Community Facility Olive Hill Greenhouses
1800 Oakdale Avenue 3508 Olive Hill Road
San Francisco, CA 94124 Fallbrook, CA 92028


Registration Begins: 8:00 AM


Session Time: 8:30 - 11:30 AM

Special Deal!

Bring five people to this program & the sixth registration is free!

At "Enter Promotional Code" - use "6THFREESF" for the San Francisco location and "6THFREEFALL" for Fallbrook

Extraordinary customer service and time management skills are key to growing your business.

How do you keep your clients and their plants happy in your already busy day?

Together with Suzette Upchurch, you will examine:

  • the true meaning of extraordinary customer service
  • how to provide it to create clients for life

Topics include:

  • The upside of crisis situations
  • Turning last-minute requests into positive money-makers
  • Creating loyalty
  • How to Learn from and differentiate yourself from the competition
  • The gift of time- tools you need to incorporate a successful customer service program into your already cramped day

Who Should Take This Class:
Interiorscape technicians, owners and managing personnel. If you desire to care for your clients as well as your plants or if you manage the people who do, the techniques you learn in this class will make your business more profitable.

Suzette Upchurch is currently the Sales Manager of Bristol Botanics, Inc., Denver, CO. She has a degree in Ornamental Horticulture from Cal Poly, San Luis Obispo and 25 years experience in Sales & Customer Service for some of the best interiorscape and exterior firms in the San Francisco Bay area and Denver markets, including AddLife and Gardener’s Guild. She currently serves as the PIA Membership Chair.



At door fee applies to all sales on the day of the class. Cancellation Policy: We understand that occasionally circumstances occur that prevent you from attending an event for which you have already registered. If you find that you are unable to attend you may 1) Send a substitute. Substitutions may be made at any time. Email 2) Request a refund 14 days before class via mail, fax, or email. Cancellations will incur a $25 per person processing fee. There will be no refunds within 14 days of class.

Have questions about Customer Service & Time Management: PIA Member? Contact Plantscape Institute of America
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Plantscape Institute of America

The Plantscape Institute of America (PIA) is a community of experts who design, install and maintain plants in the interior environment. Dedicated to bringing nature indoors, PIA advocates the use of living plants in interior landscapes to enhance human well-being. PIA produces PIA Seminars for Plantscapers, a series of regional educational seminars held throughout the year,the International Plantscape Awards by PIA and the PIA annual trade show and conference. For more information, visit Connect with us on Facebook, Twitter and LinkedIn.

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