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Customer Service Skills
Thu, November 3, 2016, 9:30 AM – 4:00 PM GMT
Customer Service Skills is perfect for those wanting to gain experience in the customer service sector or preparing for work.
The workshop focuses on developing crucial skills and understanding for the workplace around a customer focussed approach and is an important skill for those actively seeking employment in this sector.
The workshop covers key facts about customer behaviour and decision making, the importance of customer service to a business and employee, delivering excellent customer sevice, customer feedback and survey/questionnaire design, meeting the needs of different groups of customers effectively and dealing with difficult people.
Customer Service Skills is a two day course taking place 3rd and 10th November. On the first day please bring your National Insurance Number along with two forms of identification. (Utility bill, Passport, Driving Licence, Sort code, Job Centre Letter Etc.)