Join us along with Zappos Insights and Groupon for a jam-packed day of learning, networking and general good-times with fellow customer support and help desk heroes.
Don’t miss this opportunity to come hear from the best in customer service - space is limited!
12:30 - 1:00 – Registration & power snacks
1:00 - 1:30 – The Transformation of Customer Service: From Zero To Hero
The customer service industry is in the midst of a revolution. Join JD Peterson, VP of Product Marketing at Zendesk and learn what it means to truly be a “Customer Service Hero” and how to benefit your organization and customers during this transformation.
1:30 - 2:30 – Zappos: Delivering WOW Through Service
Zappos Insights is known around the world as the authority on customer service excellence and innovation. Come learn from the originator of the “WOW experience” about how company culture influences customers….and the impact this can have on maintaining positive company growth.
2:30 - 2:45 – Power Re-Fuel
2:45 - 3:45 – Zappos Hero Training
In this session, Zappos Insights will share secrets to creating your own “WOW experience” for your customers. You’ll walk away with a set of tools and super powers that you can implement into your organization today.
3:45 - 4:30 - “Unbelievable Customer Service”: A Groupon Core Value
Come hear from Hadassa Lindner, responsible for bringing Groupon’s core value to life through her work of scaling their customer service centers around the world. Learn how Groupon meets customer service needs that result from rapid growth worldwide.
4:30 - 5:00 – The Secret Formula for Customer Satisfaction
How do we know if our customer service efforts are working? The answer lies in the data from every customer interaction. Now you can compare your efforts with the 15,000+ other companies that use Zendesk. Join Sam Boonin, VP of Product Engagement for a sneak-peek into the results from the Zendesk Benchmark. You'll walk away with tools and tips to improve how you engage with your customers.
5:30 - 5:40 – Closing Remarks
5:40 - 7:40 – Customer Service Super Heroes UNITE!
Join us after an exhilarating day of learning for some tempting libations, music and general mixing n’ mingling with other customer service heroes.
When & Where
Zendesk is the leading omni-channel customer engagement software solution. More than 80,000 customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at www.zendesk.com.