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Customer Service Bluecrux Talks

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Mechelen

Schaliënhoevedreef 20C

2800 Mechelen

Belgium

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Description

Enhancing CX requires more than new Tools, rather a Mindset change to transform your CS Operating Model

  • Most of your agents are focusing on "Order to Cash", "Case Mgt", and not enough on "Collaboration"
  • In this age of digital transformation your customers expect an online and mobile journey that ties seamlessly into a personalized service
  • Beyond service/product delivery, they expect additional value that will maximize their Customer Experience
  • It is more than a shift in tools, it is a shift in mindset that will transform your complete CS Operating Model (Organization and Processes)

Learn from Industry Leaders Bridgestone and Miele

  • During this seminar, we give the floor to 2 world-leading companies
  • Both Guest Speakers will share their experience going with bluecrux through this CS Transformation Journey

AGENDA

WHO SHOULD ATTEND ?

  • Customer service managers from all sectors, focusing on either business-to-business and/or business-to-consumer.

WHAT SHOULD YOU EXPECT ?

  • Hear from industry leaders how they are transforming their EMEA customer service operations: new operating model, providing customer more added value with less, ...
  • Hear from experts what the typical pitfalls are and how to prevent or remediate to them: portal/self-service, ATP, perfect order execution, CRM/Telephony integration, CS Agent's competencies, Front-Office/Back-Office design, transition management, capturing/relocating knowledge, ...

At the end of the session, you will go away with a couple of immediately applicable tips and tricks for your transformation project. There will also be an opportunity to network afterwards so that you can share your experience with colleagues and the presenters.
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Date and Time

Location

Mechelen

Schaliënhoevedreef 20C

2800 Mechelen

Belgium

View Map

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