€2,006

Customer Satisfaction Excellence and Team Dynamics

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Location

Location

Microsoft Innovation Center

Level 5 Skyparks Buildings

Malta International Airport

LQA 4000 Luqa

Malta

Refund Policy

Refund Policy

Refunds up to 7 days before event

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Event description

Description

In collaboration with the Microsoft Malta innovation Center we present you the following training courses:

This training programme will equip the customer service professional with the necessary skills to support internal and external customers, facilitate the generation of new business and ensure business continuity. Attendees will also be exposed to the latest software tools available for presentation, BI and Excel in managing the customer experience individually and as a team.
The insights shared during this programme will inspire the attendees to take action and apply new techniques to their “every-day” work process. Each success principle and its mechanics are explained in detail; this way the participants can easily implement them in a way which is complimentary to their working environment and individual personality.
During “Workshop” sessions the attendees will get a chance to get emotionally acquainted with the newly acquired skills before putting them into practice in “real life”. In so doing the risk of them not applying what they’ve learnt, due to “fear of the unknown” is drastically reduced.

This 4-day workshop covers the following topics:

• An employee’s manual to corporate structures
• Maintaining Customer Experience Standards
• Mapping and Implementing Standard Operating Procedures
• Excellence Through Business Intelligence
• Inspiring and influencing people
• Managing customer complaints
• Working in teams
• Project Management

Investment per attendee: €1,700+ vat (Group discounts can apply)
Dates: 30th October (starting 14:00) – 3rd November (finishing 12:00)
All training to be held at Microsoft Innovation Centre, Level 5 Skyparks Buildings, Luqa Malta (opposite arrivals terminal at Malta International Airport)

Contact us for further details:
Mary Downing: b-madown@microsoft.com
Tel: 00356 2776 1811
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Date and Time

Location

Microsoft Innovation Center

Level 5 Skyparks Buildings

Malta International Airport

LQA 4000 Luqa

Malta

Refund Policy

Refunds up to 7 days before event

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