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Customer Intelligence : Promoting Service Excellence Workshop

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Location

Location

Centre for Executive Education (CEE) - UNIRAZAK

Jalan Tangsi

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 50480

Malaysia

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Description

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Overview

With Globalisation (WTO), Regionalisation (AFTA), and a fast changing dynamic business environment, competition is getting tougher and more challenging. Customers have more choices and are more affluent and demanding. The pressure is increasing to create sustainable growth, not only through exceptional customer service and satisfaction but also to create customer loyalty and add customer perceived value to product and services. Organisations need to keep existing customers and attract new ones.

This programme is designed to enable organizations to delight and keep customers, build market share and improve the performance of the entire workforce so they develop a culture of delivering superior and exceptional customer service, and enhance customer relations.

Designed for

Any Level

Learning Outcomes

At the end of this course, participants are able to:

  • Set high standards and targets for self and immediate subordinates
  • Optimize and maximize available resources in completing tasks
  • Maintain self-motivation and work standards in the face of disappointment and rejections
  • Find new ways / methods to achieve results
  • Display a sense of urgency towards an accomplishment of goals
  • Work well under pressure and opposition

Key Topics

  • Identifying your service vision
  • Identifying your customers
  • Creating a mindset for service
  • Your customer networks
  • How to get close to customers
  • Managing customer expectations

Course Leader

Internal & External Consultants or UNIRAZAK Lecturer

Date, Time & Venue

Date: Upon request

Time: 9 am to 5 pm

Venue: UNIRAZAK Training Room or Client’s Site

Course Fee

RM1,800/pax


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Date and Time

Location

Centre for Executive Education (CEE) - UNIRAZAK

Jalan Tangsi

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 50480

Malaysia

View Map

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