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Customer Experience Management (CXM) Bootcamp hosted by Macquarium and AT&T

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Location

The Macquarium Building

1800 Peachtree Street NW

Suite 250

Atlanta, Ga 30309

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Customer Experience Management Bootcamp - Thursday May 5, 2016 10:00am-3:00pm, with a light lunch served between Noon and 1pm.

On May 3rd and 4th, the Customer Experience Association (CXPA) is hosting its annual Insights Exchange seminar in Atlanta. The Insights Exchanges seminar is driven by members and attracts Customer Experience professionals (CX) from around the country. Whether or not you’re a member of the CXPA, the 2016 Insights Exchange seminar is the perfect opportunity to expand your knowledge and your network with more than 300 Customer Experience professionals in attendance.

Inspired by feedback from CXPA members, Board Members, Diane Magers (AT&T) and Carlos Pimenta (Macquarium) have partnered together and designed a CXM bootcamp on May 5th that provides practitioners a broader overview of Customer Experience Management (CXM) practices and more insight into Experience Design principles. This inaugural session has been customized from a deep curriculum with further deeper dive sessions being planned in the future.

Co-hosted by Macquarium and AT&T, this “classroom” track is designed for those who want broader exposure to Customer Experience Management (CXM) concepts, with a deeper dive into Experience Design Improvement and Innovation. If you are new to CX and looking for a way to integrate all that you learned at the MIE, this session has your name on it.


Familiarize yourself with core concepts, tools, techniques, and best practices in the following areas:

    • CX and the Human Experience

    • CX as a new business discipline

    • Understanding customers

    • Designing from the Customers POV

    • Operationalizing CX

Date and Time

Location

The Macquarium Building

1800 Peachtree Street NW

Suite 250

Atlanta, Ga 30309

View Map

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