$199

Customer Experience (CX) Innovation at Leading Brands

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Helen Mills Event Space and Theater

137 West 26th Street

New York, NY 10001

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Hear Foot Locker, Bed, Bath & Beyond and more ecommerce innovators.

About this Event

Learn how brands create personalized shopping experiences using search, AI, and data analytics to understand customer intent, deliver relevant recommendations, and increase add-to-cart and conversion rates.

Registration & Networking: 8:30-9:00am

Delivering a Hyper-Personalized Customer Experience

  • Will Hayes, CEO, Lucidworks

How AI Might Impact the Role of Merchandising (panel)

  • Ronak Shah, Architect, Bed, Bath & Beyond
  • Katharine McKee, E-Commerce Lead, ONE Jeanswear Group

Why Customers Can’t Find What They Are Looking For

  • Peter Curran, President and CEO, Cirrus10

Enhancing Search Experience at Speed and Scale

  • Pavan Baruri, Director - Core Services (Customer Experience), Foot Locker

AI-Powered Search for Increased Relevancy

  • Grant Ingersoll, CTO, Lucidworks

Networking Lunch, 12:30-2:00pm

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Date and Time

Location

Helen Mills Event Space and Theater

137 West 26th Street

New York, NY 10001

View Map

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