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Customer Engagement for the 21st Century

AMA Wichita

Thursday, October 17, 2019 from 11:30 AM to 1:00 PM (CDT)

Customer Engagement for the 21st Century

Ticket Information

Ticket Type Sales End Price Fee Quantity
Member Ticket Online Ended $25.00 $3.16
Non-Member Ticket Online Ended $35.00 $3.77
Member Ticket Pay $25 at the Door   more info Ended Free $0.00
Non-Member Pay $35 at the Door   more info Ended Free $0.00
Student Ticket Ended $15.00 $2.55

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Event Details

Customer experience, also known as CX, is your customers' holistic perception of their experience with your business or brand. It is the result of every interaction a customer has with your business from navigating the website to talking to customer service and receiving the product/service they purchased.

 Pami Bhullar, Director of Retail Development in North America for STAINMASTER brand will share his legendary strategies for engaging customers and transforming them into Ambassadors. He’s fun, practical and you’ll benefit from his key takeaways:

-       nWhat is Customer Experience?

-        Why is CX important?

-        How to make customers ambassadors.


He even has a series of videos named after him: PamiTalks. Check him out here no password needed.


Pami S. Bhullar  Bio

Director retail development STAINMASTER® Brand in North America

Pami Bhullar is the Director of Retail Development in North America for STAINMASTER® brand.  He is a post-graduate with degrees in Economics and Linguistics, served as an executive member of the World Floor Covering Association’s Strategic Committee on Professional Practices and one of the leading experts in the industry on strategic planning, retail development and growth, specialized marketing and training programs, and business consulting for flooring professionals throughout North America.  He has dedicated over 39 years of his life in all aspects of the floor covering industry.


He is one of the most sought-after keynote speakers in our industry and is considered the foremost authority on many of the most successful marketing programs in North America.  He is frequently featured in the news and was named “One of the ten people driving the flooring industry” by Floor Covering News. He is often referred to as the “STAINMASTER® carpet evangelist” and “Guru of Private Sales”. 


One of the participants in his workshops said, “I only came to listen to Mr. Bhullar and have been using his techniques for the past two years. I have increased my sales by 25% each year. His message is simple, and anyone can implement it”.


A CEO of a large flooring Company in Texas said, “We wish we could take a syringe of your knowledge, professionalism, and enthusiasm and inject it into the veins of all of our staff (self-included) on a regular basis. Your talent is unmatched in our industry…..”


He is the author of TOP TEN flooring pros’ resolutions every year and presenter of PamiTalks; a first of its kind in the industry that was unveiled at an industry symposium held in Atlanta, Georgia. Flooring industry executives, sales professionals and managers gathered at the Georgia Pacific Center in downtown Atlanta for a live presentation of the new workshop titled “Pami Talks”. This new workshop features revolutionary sales techniques presented by Pami Bhullar. Pami shared simple but new ways on how to become more successful in closing sales while turning your customers into ambassadors for yourself, your business and the quality products you sell.


There are 25 plus recordings of the workshop offered as a library of powerful videos (3.5 to 8 minutes duration) that can be used during sales meetings or as personal study sessions. Please go to no password needed. To get the most, read the one-page study guide first and then watch the video. Over 20000 flooring owners, managers, and sales pros have used the videos to enhance their skills and knowledge. 



Have questions about Customer Engagement for the 21st Century ? Contact AMA Wichita

When & Where

Star Lumber & Supply
325 S. West St.
Wichita, KS 67213

Thursday, October 17, 2019 from 11:30 AM to 1:00 PM (CDT)

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