Free

Customer Centricity Workshop

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Location

Location

Centre for Executive Education (CEE) - UNIRAZAK

Jalan Tangsi

Wilayah Persekutu, Wilayah Persekutuan Kuala Lumpur 50480

Malaysia

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Description

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Overview

During the last several years, market leaders have realized that moving from product centricity can create sustained value and competitive advantage. To get it right, organizations need a range of new business strategies, metric and organizational requirements. The programme focuses on the key principles of customer centricity, exposes executives to best practices that have evolved in this field and helps them explore ways to integrate the discipline within their organizations.

Designed for

Managers and Executives

Course objectives

At the end of this course, participants are able to:

  • Understand why and how customer centricity is more important than customer satisfaction
  • Increase business opportunities and profitability with customer centric strategy
  • Establish how a customer-centric strategy can increase profitability and shareholder value?
  • Find out how you can optimise customer-centric systems and processes cost effectively

Course contents

  • Understanding the forces of change
  • Making your company easy to do business with
  • Treating customers differently
  • Learning from your customers
  • Keeping your customers
  • Organizing around customers

Course Leader

Internal & External Consultants or UNIRAZAK Lecturer

Date, Time & Venue

Date: Upon request

Time: 9 am to 5 pm

Venue: UNIRAZAK Training Room or Client’s Site

Course Fee

Upon Request


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Date and Time

Location

Centre for Executive Education (CEE) - UNIRAZAK

Jalan Tangsi

Wilayah Persekutu, Wilayah Persekutuan Kuala Lumpur 50480

Malaysia

View Map

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