You never get a second chance to make a great first impression.
Our customers are at the heart of all that we do. Building and maintaining effective relationships with customers is key to making sure we're delivering the service they need and that they sharing their positive experiences with other people, not their horror stories!
This hands-on workshop will equip you and your team with the skills and techniques needed to provide the very best customer care.
Through this workshop you will gain the understanding and increased abiliity to:
* Evaluate your current practice
* Manage customer expectations
* Deliver bad news
* Implement great customer care into your department
1/2 day (am)