Free

Customer Care Course

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Location

B3Living (formerly Broxbourne Housing Association)

17 Amwell Street

Hoddesdon

EN11 8TS

United Kingdom

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Event description

Description

Customer care skills can help you in both volunteering and employment. Whether you have worked with the public before or this is completely new to you, we'll be able to help you develop your skills in a friendly and welcoming environment.

Takes place across two days:
16th October, 9:30am to 2:30pm
18th October, 9:30am to 2:30pm

Course Covers:

• Identifying your customer

• Recognising good customer care

• Dealing with challenging situations

• Understanding your personality traits and how they relate to you in the workplace

• Using active listening skills to engage with customers

• Exceeding customers’ expectations

This course is free for Hertfordshire residents aged 19+.

FAQs

Are there ID or minimum age requirements to enter the event?

You will need to bring ID and you need to be over the age of 19.

What can I bring into the event?

Please bring your own Lunch


How can I contact the organizer with any questions?

call 01992 638633 or email juli@vcbroxbourne.org.uk

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Date and Time

Location

B3Living (formerly Broxbourne Housing Association)

17 Amwell Street

Hoddesdon

EN11 8TS

United Kingdom

View Map

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