Free

Customer Care Course - August 2017

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Volunteer Centre Broxbourne & East Herts

Silverline House

1-3 Albury Grove Road

Cheshunt

EN8 8NS

United Kingdom

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Customer care skills can help you in both volunteering and employment. Whether you have worked with the public before or this is completely new to you, we'll be able to help you develop your skills in a friendly and welcoming environment.

Takes place across two days:
21st August, 9:30am to 2:30pm
23rd August, 9:30am to 2:30pm

Course Covers:

• Identifying your customer

• Recognising good customer care

• Dealing with challenging situations

• Understanding your personality traits and how they relate to you in the workplace

• Using active listening skills to engage with customers

• Exceeding customers’ expectations

This course is free for Hertfordshire residents aged 19+. If you have any questions about the course, please call us on 01992 638633 and ask to speak to Juli Riley.

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Date and Time

Location

Volunteer Centre Broxbourne & East Herts

Silverline House

1-3 Albury Grove Road

Cheshunt

EN8 8NS

United Kingdom

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