Customer at the Heart - with BT/Deep Insight

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Irish Management Institute

16 Sandyford Rd

Dublin

Ireland

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Customer at the Heart | How B2B leaders build successful Customer-Centric Organisations

About this Event

IMI, in association with Deep-Insight and BT, invite you to attend a complimentary breakfast seminar, where Shay Walsh, Managing Director of BT Ireland and John O’Connor, CEO of Deep-Insight, and author of ‘Customer at the Heart’, share their experiences and methodologies of building a truly customer-centric organisation.

This session is a great opportunity to learn about the journey that BT and other leading B2B companies have undertaken in order to transform their culture and increase performance, through putting the emphasis squarely on understanding their customer’s experience and focusing on enhancing it.

Date: 12 November 2019

Registration & Networking: 8:00am - 8:25am

Session: 8:30am - 09:30am

Location: IMI Campus, Sandyford

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Irish Management Institute

16 Sandyford Rd

Dublin

Ireland

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