Free

Cultural & Emotional Intelligence

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City Hall - Basement Training Room

1201 Leopard St

Corpus Christi, TX 78401

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Description

This course will enable participants to use strategies that remove barriers, stereotypes, and encourage diversity not only in the workplace but also within our community.

  • Understand the definition, terms & history of diversity
  • Learn the true meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Identify ways to encourage diversity in the workplace in order to prevent & discourage discrimination
  • Learn to respond to personal complaints and develop a support system to manage the resolution process
  • List steps a manager should take to properly record a complaint, analyze the situation, and take appropriate resolution action
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Date and Time

Location

City Hall - Basement Training Room

1201 Leopard St

Corpus Christi, TX 78401

View Map

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