Changing social, cultural and technological trends are impacting your customers' expectations. They feel empowered and expect speed, 24/7 service, immediate responses, personalization, omni-channel interaction, easy ecommerce and free delivery in hours—not days. This leaves many companies racing to reach parity, losing sight of opportunities to deliver breakthrough experiences.

In this talk, Josh Belcher, Experience & Innovation Director at LPK, a global brand and innovation consultancy, will discuss key trends shaping customer expectations, why they matter, and what you need to do to differentiate from your competition and meaningfully connect with customers.

About Cintrifuse

Cintrifuse is on a mission to make Greater Cincinnati the #1 tech startup hub in the midwest and among the most attractive innovation hubs in the nation. The Cintrifuse Startup Series is designed to help grow and scale tech/tech enabled startups. Sessions are geared towards Cintrifuse members but currently free and open to the public. For more information and to apply for Cintrifuse Membership, click here.