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The City Club of San Francisco

155 Sansome St

San Francisco, CA 94104

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Dear colleagues,

Time for the next CS Lab Workshop!

It’s a one-of-a-kind gathering of customer service executives working in startups and growth-stage companies.


We’re gathering a group of CS thought leaders who can disrupt and influence our industry, and we think you belong.

As CS executives in startups, we share the same passion and responsibilities. We also face the same challenges found in our high growth and ever changing environments.

Come and join your colleagues from startups like Instacart, Etsy, Weebly, TaskRabbit, Instacart, NextDoor, SoundCloud, and more.


In this full day, invite-only workshop we will be brainstorming solutions to some of our toughest and most persistent challenges; sharing ideas and best practices; do some great networking with peers, and get direct answers from tech solution leaders.

Based on your feedback, we are going back to a real “workshop” format in order to facilitate more interaction with colleagues.

We’ll focus on the top two topics you’ve requested:

1. Deep dive into Self-Service and Contact Deflection strategies

It’s a hot topic that has been evolving rapidly for the past 2 years and a service that customers are expecting. We’ll explore best “new” practices and new AI solutions that disrupt this area.

2. Back to basics: Analytics, KPIs, and Benchmarking

New tools and solutions used in customer service have created a tsunami of data for us to deal with. By popular demand, we’ll brainstorm and exchange ideas to make sense of this metrics madness!

  • High-energy talks from some of our colleagues on these topics.

  • Panel discussion with tech leaders: sponsors will address our main topics and we'll hear from them about emerging trends.

  • Open Forum: Time to discuss additional topics of interest to attendees.

When & Where:

June 7th 2017 from 8:30 AM to 5:00 PM. This time, we'll spend the day in the iconic City Club of San Francisco with its beautiful art deco treasures. We'll all be inspired by the beautiful views of our City and the famous Diego Rivera fresco, Allegory of California!

From 5:00 PM to 7:00 PM, we will finish our day together in style with our traditional cocktail reception at The Treasury bar right downstairs from the City Club.

A big thanks to our sponsors, Zendesk, Salesforce, Solvvy, Guru, and Digital Genius for making this event possible!!

Feel free to contact me directly if you have any questions.

I'm looking forward to seeing you all on June 7th!


Sophie Conti - Customer Service Lab


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The City Club of San Francisco

155 Sansome St

San Francisco, CA 94104

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