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Crossroads & Turning Points: Creating Openness and Transparency

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Jewish Federation & Family Services

1 Federation Way, Suite 210

Irvine, CA 92603

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Creating Openness and Transparency: The Role of Respectful Criticism as Both Giver and Receiver

Workshop Content and Description

Let’s face it, no one likes criticism whether it’s giving it or getting it. Yet, somehow we all know criticism is inescapable and will eventually come our way either at our workplace or at home. Surprisingly and despite its negative reputation, it has been shown to be a fact that the effective use of criticism is linked to building exceptional performing teams, promoting change in organizations, enhancing individual performance, and building trusting relationships.

Given all that, what’s most surprising is that the majority of us are woefully unskilled in how to give or receive criticism. A national study of managers who are members of the National Management Association (NMA) revealed as part of a joint study with Bright Enterprises that a surprising 60% of managers have not received any training in how to give criticism and an astounding 67% of managers have had no training on how to receive criticism.

In this highly participative and energizing workshop, attendees learn how to tap the positive power inherent in respectful criticism when they are either the giver or the receiver of criticism.

Currently in practice in some of America’s largest organizations these proven skills that you will learn will make a major difference in your effectiveness in influencing changed behaviors in others. You will learn the techniques of respectful criticism and how it involves factoring in personal sensitivities regarding those who are the receivers. As opposed to other types of criticism messages, respectful criticism is much more likely to be heard, accepted, and acted upon because it is perceived as being - considerate, thoughtful and helpful. Participants easily learn to utilize Bright's Giver Communication Chart, a proven method and skill to enhance the effectiveness of one’s ability to package a message in a motivating and helpful way.

Receivers, on the other hand, learn how to feel empowered when on the receiving end of criticism. Besides learning how to be effective at sorting out good information from bad information through the use of the Bright's Receiver Control Chart, participants learn the control they have and the proven skills for avoiding the tendency to personalize what others say.

What’s exciting about this course is that the skills learned will be of benefit both on and off the job, and will last a lifetime.


About the Designer and Workshop Facilitator

Dr. Deborah Bright, President of Bright Enterprises, is the facilitator as well as the author of The Truth Doesn’t Have to Hurt: How to Use Criticism to Build Relationships, Improve Performance, and Promote Change, among the top-five, best-selling books in 2017 in the area of management and training.

It’s the mission of Bright Enterprises to enhance individual and team performance. Over the past few years Dr. Bright’s work has appeared in the Harvard Business Review, Industry Training Magazine, The New York Times and other leading-edge publications. Her list of prestigious clients includes both for-profit and non-profit organizations such as: Morgan Stanley, Children’s Hospital, YWCA, Raytheon, Tucson Electric Power, Marriott Corporation, Gaylord Resorts, and United Way, to name a few.

As a presenter, Dr. Bright customizes presentations and workshops, and designs licensed programs for organizations nationwide. Dr. Bright also coaches CEOs, executives, and leaders to optimize their potential and realize consistent results. As a former athlete, Dr. Bright was one of the top-10, US women divers in both platform and springboard.

The $150 fee includes lunch and a copy of Dr. Bright's book The Truth Doesn’t Have to Hurt: How to Use Criticism to Build Relationships, Improve Performance, and Promote Change.

Date and Time

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Jewish Federation & Family Services

1 Federation Way, Suite 210

Irvine, CA 92603

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