This workshop is part of our 'Masterclass' professional development and capacity-building program - learn more about the other topics in the series.
Every Masterclass has two sessions: a '101' intro/overview and a '201' deeper dive, with a facilitated in-person peer learning session scheduled in between. Register for both sessions for the best value and a complete learning experience.
This Masterclass on Creative Problem-Solving Through Design Thinking is led by Sara Fortier of Outwitly Inc.
(Note: this has been rescheduled from its original start date of September 14th)
101 Session: Tuesday October 11th, 9:00-11:00am
You don't need to be a designer or researcher in order to think like one! Learn to identify what motivates your users, customers, citizens, or team by putting yourself in their shoes. What frustrates them? What could your company or organization do better to make innovative and delightful experiences? In this course, we'll review the basics behind design thinking, the overall process as set out by the Stanford d.School, as well as where and how these methods can be applied in your organization to foster creativity and innovation to solve complex problems. As a first step into design thinking, the 101 course will focus on how to build empathy for your users, customers, citizens, employees, and stakeholders. We'll review the research methods behind human-centered design, including surveys, interviews, observations, and diary studies to help you uncover the underlying motivations of why people do what they do and where the biggest pain points and opportunities for improvement and innovation lie across your organization.
Peer Learning Session: Friday October 28th, 9:00-10:30am
Want your Masterclass to have a greater impact? Attend this peer learning session to revisit your learning topic, discuss specific challenges, consider solutions, and uncover additional resources that will help you achieve your learning goals. The peer learning session will help you stay focused, be accountable, and make sure your learning creates value for your organization and communities.
This session will be run by Impact Hub's learning facilitator Nico Koenig, and is a value-added benefit for those who register for the 101 and 101+201 workshops. It also includes access to an online learning forum.
201 Session: Tuesday November 8th, 9:00-11:00am
Design Thinking in Practice
Building empathy is the most important step in the design thinking process. Once you have established an understanding for the people who interact with your organization, products, or services, the 201 course will dive deeper into specific design thinking exercises that can be used to solve the problems and pain points uncovered using the tools from the 101 course. We'll look at how to frame wicked, ill-defined and complex problems, set goals based on user research, brainstorm solutions, and position ideas, recommendations, and plans for the future in order to create real change and better products and services.
Who is this for?
Anyone interested in learning these topics are welcome, but purpose-driven individuals and social impact sector organizations (non-profit, charitable, philanthropic, public sector, or social enterprise communities) will find our Masterclass courses particularly useful and relevant. Basically, if our motto "do good better" resonates with you, then you will likely find this enjoyable!
What is Masterclass @ Impact Hub Ottawa?
Masterclass is part of Impact Hub Ottawa's professional development and capacity-building programming. A variety of topics relevant to the social impact sector is crowdsourced from the community, resulting in hands-on workshops led by subject matter experts. Learn more about the other Masterclasses on our website.
How do I get there?
Impact Hub is located on the east side of Bank St between Sparks and Queen. We are a wheelchair-accessible location, directly on OC Transpo's 1/2/7 route and a couple blocks from the Transitway, with ample bike parking in the area. For those who need to drive, there are multiple underground parking garages in the area. Please be advised that due to construction, Queen is currently one-way eastbound (between Bay and Metcalfe) and Bank is one-way northbound between Albert and Wellington.