Creating/Implementing a Scorecard System to Increase User-Centric Maturity

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Dimensional Innovations

3421 Merriam Drive

Overland Park, KS 66203

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Learn how to create and implement a scorecard system to assess, measure and increase user-centric maturity.

About this Event

Focusing on your customer’s needs, or increasing what is known as user-centric maturity, within an organization can be a challenge. Most user-centric maturity models point to incremental stages of maturity within an organization, but few describe methods/tactics to increase it. In this session, you’ll discover a scorecard system to help assess user experience research and measurement efforts of each product team by using a rating scale across three user-centric elements.

After this session you will be able to:

  • Understand the three elements of the user-centric scorecard system
  • Implement the provided scorecard system within your own organization to assess and measure user-centric maturity
  • Identify product teams’ key areas that need assistance and take action on them

John Kille, Ph.D. is Principal UX Engineer/Researcher at MSTS, a global fintech company. Over the past decade he has led extensive user-centered design and customer research projects in the lab, online, and in the field across the U.S. and in countries such as India, Germany, and the Netherlands.

Food and drinks provided.

  • Networking & Happy Hour - 6pm
  • Talk - 7pm

Location: Dimensional Innovations, 3421 Merriam Drive, Shawnee, KS 66203

Date and Time

Location

Dimensional Innovations

3421 Merriam Drive

Overland Park, KS 66203

View Map

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