Creating the Customer Experience
Wednesday, May 22, 2013 from 8:30 AM to 12:00 PM (EDT)
How do your clients view your customer service?
To drive profits it is critical for companies to understand what customers expect and surpass their expectations.
Our workshop privdes a focused approach to:
- Customer Satifaction
- Creating Results
- Customer Retention
- Complaint Management
Benefits of this workshop include:
- Identify and understand key components that affect customer satisfaction
- Learn ways to retain customers
- Formulate a plan that will increase your results
- Understanding complaint handling
When & Where
TEAM Concept Solutions
TEAM Concepts Solutions is an employment development company focused on making people more effective and efficient. We provide training solutions to a variety of companies. Our mission is to provide tailored training solutions to meet the needs of your business.